The Onstate service represents a new generation of multi-access contact centres, providing inbound voice automation, call distribution, website-click to call and callback, in addition to support for outbound campaigns and video. The service is delivered through a web browser and utilises any telephone system,  standard landline or mobile in addition to Voice over IP solutions such as Skype and Google Talk.

Whether you have 1 or 100s of employees, OnState is an appropriate, cost-effective customer communication management solution for you. Using no hardware or special software, OnState delivers the precise virtual call centre features you need for a single per-user monthly fee. No up-front costs. No fixed costs. No commitments. And because you are buying a virtual call center solution, there is no installation.

With virtual call center solutions from OnState, your business can:

 Provide customers with local, national and toll-free numbers

 Respond to customer inquiries anytime, anyplace, using any device

 Utilize your existing phone system, mobile phones, VoIP, SIP, Salesforce, Google or Skype

 Use real-time business presence information to ensure customers are connected to the right team member at the right time

 Automatically call back visitors on your website

 Deliver live chat support online

 Unify customer communications across voice, video, and chat

 Understand who is contacting you and the quality of service they receive

 Easily scale your business

A 100% Web-based Virtual Call Center Solution

Unlike traditional, hosted or VoIP call center options, the OnState solution does not require the deployment of any hardware – at your place or ours. The OnState virtual call center operates within your web browser and supports all forms of fixed and mobile devices.

OnState Mobile

OnState Mobile allows you to extend the OnState Virtual PBX and On-Demand Call Center capabilities to mobile phone devices. OnState Mobile tracks the business presence of your remote or travelling employees. Staff can now use their mobile phones to participate as part of your call center operation, either directly receiving customer calls, transferring to another employee in the company, or acting as a secondary support resource to your core sales and support teams.

OnState Mobile is implemented as a PHP server page with a very simple interface designed to work in mobile browsers that do not allow advanced technologies such as AJAX, GWT, or even Javascript. There is nothing to download; access is via URL provided by OnState.