Virtual Government Assistant service for Local Authorities

What is a Virtual Assistant?

A virtual assistant is an online service that citizens interact with in a two way natural

language text based conversation, simplifying the sourcing of information and access

to services.

Why the Virtual Government Assistant?

The Virtual Government Assistant (VGA) is a proven service tailored to reduce the

cost of providing the citizen the answers they need to improve the customer

experience and reducing avoidable contact. The service is underpinned by a

guarantee of performance improvement at no net cost as a minimum  

Whether you are looking to reduce cost, address channel shift or deliver against the government’s NI14 avoidable contact indicators, VGA can achieve all of these things, whilst delivering measurable impact for the citizen in a way that avoids large capital costs, equipment installation and risk.

The service has been taken up by a number of councils, and has also been successfully deployed in the private sector for organisations such as BT, National Rail and Motability, where call volumes have reduced between 10-20%.

For further details, an initial discussion or a no obligation demonstration, please get in touch via the details on the right, or email vga@infocene.co.uk